STANDAR OPERASIONAL PROSEDUR PEMBERSIHAN UNIT PADA SAAT PANDEMI COVID-19 DI ASCOTT WATERPLACE SURABAYA

Firmansyah, Novian (2021) STANDAR OPERASIONAL PROSEDUR PEMBERSIHAN UNIT PADA SAAT PANDEMI COVID-19 DI ASCOTT WATERPLACE SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Official URL: https://lib.nscpolteksby.ac.id/index.php?p=show_de...

Abstract

The purpose of this paper is to find out how the SOP (Standard Operating
Procedure) for cleaning guest units during a pandemic at Ascott Waterplace
Surabaya. The author who also works as a Housekeeping Supervisor at Ascott
Waterplace Surabaya makes observations of the room attendant and cleaning of
apartment units. The author concludes that with the Standard Operational
Procedure for Cleaning Units during the covid-19 pandemic at Ascott Waterplace
Surabaya, making room attendants or guests feel more secure and comfortable
with the implementation of health protocols that have been recommended by the
government, and can increase guest trust and satisfaction with services during the
COVID-19 pandemic.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Standard Operating Procedure, pandemic, unit
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	09 Jun 2022 07:13
Last Modified:	09 Jun 2022 07:13
URI:	http://repository.nscpolteksby.ac.id/id/eprint/539

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