TUGAS PUBLIC AREA ATTENDANT DI HOTEL GRAND MERCURE SURABAYA CITY

Putriani, Yulizar Ayu (2022) TUGAS PUBLIC AREA ATTENDANT DI HOTEL GRAND MERCURE SURABAYA CITY. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The purpose of this paper is to find out the duties of the public area attendant
in the era of the covid-19 pandemic at the Grand Mercure Surabaya City Hotel. The
author, who on one occasion has carried out field work practice as a public area
attendant at the Grand Mercure Surabaya City Hotel, made observations on the
duties of the public area attendant during the covid-19 pandemic era at the Grand
Mercure Surabaya City Hotel. The author concludes that the duties of the public area
attendant in the era of the covid-19 pandemic at the Grand Mercure Surabaya City
Hotel were divided into three working groups, namely: morning work groups,
afternoon work groups, and evening work groups. Meanwhile, the daily cleaning
area by the public area attendant includes: lobby, parking area, spa, employee locker,
executive office and housekeeping office, prayer room, meeting room and ballroom,
and gym.

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