STANDART OPERASIONAL DELIVERY BY ONLINE DI HAIDILAO HOT POT TUNJUNGAN PLAZA SURABAYA

Kurnia, Lina (2022) STANDART OPERASIONAL DELIVERY BY ONLINE DI HAIDILAO HOT POT TUNJUNGAN PLAZA SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Official URL: https://lib.nscpolteksby.ac.id/index.php?p=show_de...

Abstract

The purpose of writing this Final Project is to determine the Operational
Standard of Delivery By Online at Haidilao Hot Pot Tunjungan Plaza Surabaya. The
author collects data by direct observation and documentation as Customer Service at
Haidilao Hot Pot Tunjungan Plaza Surabaya. The author can conclude that the
results of this paper indicate that the Standard Operational Delivery Service in
Haidilao is not implemented according to the Operational Standards that have been
running so that when receiving orders from e-commerce there are many voids that
cause incharge staff to replace food that has been processed.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Customer Service, Standard Operations, Delivery by online
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	01 Dec 2023 02:38
Last Modified:	01 Dec 2023 02:38
URI:	http://repository.nscpolteksby.ac.id/id/eprint/623

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