STANDAR OPERASIONAL PROSEDUR PELAYANAN COFFEE CAFÉ BAR AND LOUNGE DI MERCURE HOTELS SURABAYA GRAND MIRAMA

Aprianto, Dimas (2022) STANDAR OPERASIONAL PROSEDUR PELAYANAN COFFEE CAFÉ BAR AND LOUNGE DI MERCURE HOTELS SURABAYA GRAND MIRAMA. Diploma thesis, Politeknik NSC Surabaya.

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Official URL: https://lib.nscpolteksby.ac.id/index.php?p=show_de...

Abstract

The purpose of writing this final project is to find out how the standard
operating procedures for Coffee Café Bar and Lounge services at Mercure Hotels
Surabaya Grand Mirama are. The author who also works as a Bar Supervisor at
the Coffee Café Bar & Lounge at Mercure Hotels Surabaya Grand Mirama
observed the standard operating procedures for the Coffee Café Bar and Lounge
service at Mercure Hotels Surabaya Grand Mirama. The author concludes that the
standard operating procedures for the Coffee cafe bar and lounge service at
Mercure Hotels Surabaya Grand Mirama are as follows: 1. welcoming guests, 2.
accepting orders 3. beverage service 4. giving bills 5. farewell to guests.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	standard operating procedure, service, bar.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	27 Nov 2023 04:12
Last Modified:	27 Nov 2023 04:12
URI:	http://repository.nscpolteksby.ac.id/id/eprint/619

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