UPAYA-UPAYA ROOM ATTENDANT DALAM MEMELIHARA KENYAMANAN TAMU DI VASA HOTEL SURABAYA

Krisnawati, Yulia (2021) UPAYA-UPAYA ROOM ATTENDANT DALAM MEMELIHARA KENYAMANAN TAMU DI VASA HOTEL SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Official URL: https://lib.nscpolteksby.ac.id/index.php?p=show_de...

Abstract

The goal to be achieved in this research is to find out the efforts made by the room
attendant in maintaining guest comfort at Vasa hotel Surabaya so that guests feel
happy, satisfied and want to visit again at Vasa Hotel Surabaya. The author makes
observations of the room attendant's efforts in maintaining guest comfort. The
author concludes that the efforts made by the room attendant in maintaining guest
comfort at Vasa hotel Surabaya are as follows: Maintain cleanliness, greet guests
and offer assistance, pause and say hello when meeting guests in the corridor area
or other places other than the room. , and provides towel folding services (towel
art) and has also carried out standard operating room attendant procedures.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	housekeeping, room attendant, efforts
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	14 Jun 2022 05:21
Last Modified:	14 Jun 2022 05:21
URI:	http://repository.nscpolteksby.ac.id/id/eprint/544

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