Tumonjo, Agung Galih Tri (2018) PERANAN FRONT DESK AGENT DI HOTEL 88 EMBONG MALANG SURABAYA. Diploma thesis, Politeknik NSC Surabaya.
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Abstract
In this Final Project the writer takes the title of Front Desk Agent Role in Hotel 88 Embong Malang with the aim to find out the Front Desk Agent's Role in Hotel 88 Embong Malang Surabaya. The role of a Front Desk Agent in hotel 88 Embong Malang Surabaya is handling check in, handling check out, handling reservation, cashier, telephone operator and handling complaints. The conclusion about the role of the Front Desk Agent at Hotel 88 Embong Malang Surabaya is the Front Desk Agent at hotel 88 Malang Embong Surabaya which has the main task of providing services to guests well before guests check in until guests check out.
Keywords: Front Desk Agent
Item Type: | Thesis (Diploma) |
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Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism |
Divisions: | Hospitality |
Depositing User: | Mrs Duanita Riyannestiti |
Date Deposited: | 24 Jun 2020 06:13 |
Last Modified: | 24 Jun 2020 06:13 |
URI: | http://repository.nscpolteksby.ac.id/id/eprint/290 |
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