Andreas, Elga Eka Putra (2016) PELAKSANAA STANDARD OPERATIONAL PROCEDURE GUNA MENUNJUKKAN KELANCARAN OPERASIONAL DI KITCHEN STEAK RESTORAN BONCAFE SURABAYA. Diploma thesis, Politeknik NSC Surabaya.
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Abstract
The purpose of this study was to determine how the implementation of Standard Operating Procedure ( SOP ) at Boncafe Gubeng Restaurant Surabaya to its employees in order to improve service to guests who come to the restaurant.
In this study the author did for 3 months at Boncafe Gubeng Restaurant Surabaya to get some information through observation with employees .
Results from this study showed that in Boncafe Surabaya Restaurant predefined SOP (Standard Operating Procedure) for each employee before commencing operation.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | Standard Operational Procedure , Kitchen steak |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism |
| Divisions: | Hospitality |
| Depositing User: | Mr Dedy Eka Prasetya |
| Date Deposited: | 30 Dec 2017 03:44 |
| Last Modified: | 29 Mar 2018 12:46 |
| URI: | http://repository.nscpolteksby.ac.id/id/eprint/119 |
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