PERANAN KOMUNIKASI BAHASA INGGRIS BAGI RESEPSIONIS GUNA MENINGKATKAN PELAYANAN DI HOTEL SAHID SURABAYA

Yulianti, Ida (2010) PERANAN KOMUNIKASI BAHASA INGGRIS BAGI RESEPSIONIS GUNA MENINGKATKAN PELAYANAN DI HOTEL SAHID SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

In this final project, I bring up a topic with a title “The Role of English Communication for Receptionist to Increase the Service at Hotel Sahid Surabaya” which aims to measure how important the role of English used in the daily hotel
operations. The method used in this report is descriptive analysis. To obtain data, some questionnaires were distributed to the guests who came to the above mentioned hotel. In addition, a direct interview to the staff of the hotel was done as well. Result observationaling to point out that english language communication at Office Department's cadre was passably with average mean 3,4 so need to mark sense step-ups. Therefore english language communication step-up can be done by utilizes class – class training already been designed by management party, create english is aerospace at work condition and fixs default rekruitmen
utilisedding to get resource that competence and gains control intern language, since that thing will impacted to service.

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