KUALITAS PELAYANAN DI ROOM SECTION HOTEL IBIS RAJAWALI SURABAYA

Idrus, Mohammad (2011) KUALITAS PELAYANAN DI ROOM SECTION HOTEL IBIS RAJAWALI SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The goal of research to know the service quality that must be owned by roomboy/roommid. Metode of data’s collecting that us by Obsevation, Documentation, interviewing by housekeeping manager and with questioner that has been given with for one week at Ibis Hotel Surabaya that located on Jl.
Rajawali number 9-11 Surabaya.
The result of research showed that the quality of roomboy/roommid is very good because the guest felt satisfied the roomboy/roommid workofer the limith of hopes
namely to measure the quality of roomboy/roommid service. The writer has been given 30 questioner for one week at Ibis Hotel Surabaya so that it was knowen the majority of the guest answer feel satisfied with the service at Ibis Hotel Surabaya.
The sugestion get given by the writer to Ibis Hotel Surabaya is giving training to the imployers and continuaily ever one’s in two week to improve the service quality and given questioners at least tree time’s in week to know the quality of roomboy service.

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