PROSEDUR PELAYANAN ROOM SERVICE DI HOTEL KHAS SURABAYA

Syaifullah, Muhammad Nurr (2022) PROSEDUR PELAYANAN ROOM SERVICE DI HOTEL KHAS SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The purpose of writing this final project is to determine servicing room
service at the Khas Surabaya Hotel. The author, who also works as a waiter in the
food and beverage service department at the Khas Surabaya Hotel, observed the
room service procedures at the Khas Surabaya Hotel. The author can conclude
that the room service hotel the first step is to taking order, then preparation food,
beverage and equipment, and next is delivering the guest order to the room, and
the last is clear-up or cleaning dirty equipment from the room.

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