PROSEDUR PELAYANAN PRIMA ROOM BOY PADA HOTEL METRO

Ridwanca, Ardian (2015) PROSEDUR PELAYANAN PRIMA ROOM BOY PADA HOTEL METRO. Diploma thesis, Politeknik NSC Surabaya.

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2 Daftar Isi.pdf

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3 Abstract.pdf

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Official URL: https://nscpolteksby.ac.id/library/index.php?p=sho...

Abstract

Seeing the increasingly rapid development of tourism, the hospitality world thus need attention. The operational part of the hotel include, Front Office, Room boy/maid, Food and Beverage Department. One part is a very important operational Room boy/maid, because with regard to the smooth preparation and maintenance of cleanliness of the rooms. Room boy/maid is part of the hotel which is responsible for the cleanliness, neatness, comfort room (guest room). Because most large income derived from the rental of rooms, then Room boy/maid must be considered well so that guest feel at home in the hotel. For that matters is what the authors describe the methods used Hotel Metro in attracting the sympathy of guest, especially at room service are handled by Room boy/maid so that guests feel at home stay and always use other service provided by teh Hotel Metro.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Room Boy, Guest Room, Service Procedures
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HZ Business Administration
Divisions: Business Administration
Depositing User: Ms Evada El Ummah Khoiro
Date Deposited: 22 Nov 2017 10:53
Last Modified: 22 Nov 2017 10:53
URI: http://repository.nscpolteksby.ac.id/id/eprint/15

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