Ridwanca, Ardian (2015) PROSEDUR PELAYANAN PRIMA ROOM BOY PADA HOTEL METRO. Diploma thesis, Politeknik NSC Surabaya.
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Abstract
Seeing the increasingly rapid development of tourism, the hospitality world thus need attention. The operational part of the hotel include, Front Office, Room boy/maid, Food and Beverage Department.
One part is a very important operational Room boy/maid, because with regard to the smooth preparation and maintenance of cleanliness of the rooms. Room boy/maid is part of the hotel which is responsible for the cleanliness, neatness, comfort room (guest room). Because most large income derived from the rental of rooms, then Room boy/maid must be considered well so that guest
feel at home in the hotel. For that matters is what the authors describe the methods used Hotel Metro in attracting the sympathy of guest, especially at room
service are handled by Room boy/maid so that guests feel at home stay and always use other service provided by teh Hotel Metro.
Item Type: | Thesis (Diploma) |
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Uncontrolled Keywords: | Room Boy, Guest Room, Service Procedures |
Subjects: | H Social Sciences > HZ Business Administration |
Divisions: | Business Administration |
Depositing User: | Ms Evada El Ummah Khoiro |
Date Deposited: | 22 Nov 2017 10:13 |
Last Modified: | 22 Nov 2017 10:13 |
URI: | http://repository.nscpolteksby.ac.id/id/eprint/4 |
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