PROSEDUR PELAYANAN SERVIS KENDARAAN DI AUTO 2000 WIYUNG SURABAYA

Novitasari, Dhea (2024) PROSEDUR PELAYANAN SERVIS KENDARAAN DI AUTO 2000 WIYUNG SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The aim of this study is to analyze the vehicle service procedures at Auto
2000 Wiyung, Surabaya. The methods employed in this research include
observation and documentation. The findings indicate that the vehicle service
procedures at Auto 2000 Wiyung are conducted efficiently, swiftly, and
courteously. Service booking can be made either in person at the location or via
telephone to the Customer Relation Center (CRC). Upon arrival, customers are
directed by security personnel to the Service Advisor (SA) for a maintenance
consultation. The vehicle is then inspected by a forman and handed over to the
workshop for the necessary maintenance. Once the service is completed, the
checklist is returned to the SA for processing at the cashier, who then generates
the invoice. The final step involves the cashier handing the invoice to the service
staff, and the customer completes the payment before the vehicle can be taken
home.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Procedure, Service, Vehicle Bottom of Form
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HZ Business Administration
Divisions:	Business Administration
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	08 May 2025 06:31
Last Modified:	08 May 2025 06:31
URI:	http://repository.nscpolteksby.ac.id/id/eprint/698

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