STANDARD OPERATIONAL PROCEDURE RECEPTIONIST DALAM MEMBERIKAN PELAYANAN KEPADA TAMU DI HAIDILAO HOTPOT RESTAURANT SURABAYA

Putri, Elsa Auliana (2023) STANDARD OPERATIONAL PROCEDURE RECEPTIONIST DALAM MEMBERIKAN PELAYANAN KEPADA TAMU DI HAIDILAO HOTPOT RESTAURANT SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The purpose of writing this Final Project is to find out the Standard Operational Procedure of the Receptionist in providing services to guests at Haidilao Hotpot Restaurant Surabaya. The author works as a staff Receptionist at Haidilao Hotpot Restaurant and makes observations from September 2022 to January 2023. The author can conclude that the Standard Operational Procedure is a guideline for Receptionist in providing service in welcoming guests at the entrance , escorting guest to the table, and helping guests sit down.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Standard Operational Procedure, Receptionist, Restaurant.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	17 Apr 2025 07:15
Last Modified:	17 Apr 2025 07:15
URI:	http://repository.nscpolteksby.ac.id/id/eprint/688

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