SEQUENCE OF SERVICE DI MARIPOSA RESTORAN BEST WESTERN PAPILIO HOTEL SURABAYA

Arif, Rahardiyan Irmansyah (2022) SEQUENCE OF SERVICE DI MARIPOSA RESTORAN BEST WESTERN PAPILIO HOTEL SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The purpose of writing this final project is to find out the Sequence of
Service at the Mariposa Restaurant Best Western Papilio Hotel Surabaya. one
supervisor and one waiter at the Mariposa Best Western Papilio Hotel Restaurant.
Besides that, the author also made direct observations at the Mariposa Best
Western Papilio Hotel Restaurant. The author concludes that the sequence of
service at the Mariposa Best Western Papilio Hotel Surabaya restaurant in
normal and low season conditions can apply all 18 point sequences of service
sequentially and systematically, but when conditions are peak season, the point
sequence of service for point up selling is run simultaneously with point when
taking orders and for point guest comment cards are executed at the same time as
the point when escorting guests from the restaurant so that all point sequences of
service can be executed during peak season.

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