PENERAPAN TUGAS RECEPTIONIST DI DEPARTEMEN FRONTOFFICE PADA METRO HOUSE SURABAYA

Pratama, Denis Surya Ade (2017) PENERAPAN TUGAS RECEPTIONIST DI DEPARTEMEN FRONTOFFICE PADA METRO HOUSE SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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1 Halaman Awal.pdf

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2 Daftar Isi.pdf

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3 Abstrak.pdf

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4 Bab I.pdf

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5 Bab II.pdf

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6 Bab III.pdf

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7 Bab IV.pdf

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8 Daftar Pustaka.pdf

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Abstract

This Final Report explores the duties of receptionist at the Department of Front Office at Metro House Surabaya. This study aims to determine the task of receptionist at Metro House Surabaya. The research method used is descriptive qualitative with observation data collection techniques, interviews, and documentation. The result of the research shows that the task of receptionist at Metro House Surabaya front office department is quite good in accordance with the opinion of Agusnawar (2002) and Sulastiyono (2010) which can be shown through skill, easily smile, discipline, work orientation and credibility as reference. However, in certain cases there are still shortcomings in providing the best service to guests at Metro House Surabaya.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Practice, Task, Receptionist, Front Office.
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HZ Business Administration
Divisions: Business Administration
Depositing User: Mr Dedy Eka Prasetya
Date Deposited: 28 Nov 2017 07:36
Last Modified: 16 Apr 2018 02:42
URI: http://repository.nscpolteksby.ac.id/id/eprint/58

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