Sari, Inneke Rinda Ayu Puspita (2018) PERAN WAITER/SS DALAM MEMBERIKAN PELAYANAN DI THE COFFEE SHOP HOTEL ELMI SURABAYA. Diploma thesis, Politeknik NSC Surabaya.
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Abstract
The purpose of this paper is to determine the role of waiter/ss in providing services in The Coffee Shop Elmi Hotel Surabaya. The writer who is a waitress in The Coffee Shop observes the role of the waiter/ss. The author can conclude that the waiter/ss at The Coffee Shop Elmi Hotel Surabaya has several roles in providing services to guests. With this waiter/ss role, it is very helpful for the smooth operation of The Coffee Shop Elmi Hotel Surabaya.
Key Words : waiter/ss, services, restaurant
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism |
| Divisions: | Hospitality |
| Depositing User: | Mrs Duanita Riyannestiti |
| Date Deposited: | 24 Jun 2020 06:15 |
| Last Modified: | 24 Jun 2020 06:15 |
| URI: | http://repository.nscpolteksby.ac.id/id/eprint/306 |
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