STANDARISASI SEQUENCE OF SERVICE UNTUK MEMPERLANCAR OPERASIONAL KERJA DI PALAPA COFFEE SHOP GRAND INNA TUNJUNGAN SURABAYA

Indrawati, Retno (2018) STANDARISASI SEQUENCE OF SERVICE UNTUK MEMPERLANCAR OPERASIONAL KERJA DI PALAPA COFFEE SHOP GRAND INNA TUNJUNGAN SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

	Text Halaman Awal.pdf Download (192kB)
	Text Daftar Isi.pdf Download (170kB)
	Text Abstrak.pdf Download (86kB)
	Text BAB I.pdf Download (92kB)
	Text BAB II.pdf Download (286kB)
	Text BAB III.pdf Restricted to Repository staff only Download (752kB)
	Text BAB IV.pdf Download (86kB)
	Text DAFTAR PUSTAKA.pdf Download (84kB)

Abstract

The purpose of this study was to find out how to standardize the sequence of service at Palapa Coffee Shop Grand Inna Tunjungan Surabaya. In this study, the
authors used a qualitative descriptive research type. The author can conclude that the standardization of the sequence of service at The Grand Inna Tunjungan Surabaya is greeting, guest seating, folding napkin laying, giving the menu, beverage and food taking orders, repeat orders, distribute of captain order, beverage serving, dessert suggestion, settle bill, say thank you.

Keywords: sequence of service, service, coffee shop, waiter, waitress

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	24 Jun 2020 06:14
Last Modified:	24 Jun 2020 06:14
URI:	http://repository.nscpolteksby.ac.id/id/eprint/299

Actions (login required)

View Item