PROSEDUR PELAYANAN PENANGANAN KOMPLAIN DI APARTEMEN ORCHARD-TANGLIN RESIDEN

Taufik, Noor Hidayati (2018) PROSEDUR PELAYANAN PENANGANAN KOMPLAIN DI APARTEMEN ORCHARD-TANGLIN RESIDEN. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The title of this final project is “Complaint handling service procedure in apartement of Orchard – Tanglin Residence.”Excellent service procedure in a company plays in important role and noteworthy in hotel and apartement industry.Service can be interpreted as action or deed from someone or organitation to give satisfaction for customers. A service can occur between someone and someone else as well as group. there are two complaint handling service procedures in apartement of Orchard – Tanglin Residence, consist of face to face and telephone connection complain handling. Face to face complaint
handling is often used by resident relation to handle resident or customers complaints.

Keywords: Service, Handle, Complain

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HZ Business Administration
Divisions:	Business Administration
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	09 Jun 2020 07:40
Last Modified:	09 Jun 2020 07:40
URI:	http://repository.nscpolteksby.ac.id/id/eprint/263

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