PELAYANAN PRIMA BAGIAN ORDER TAKER DI LIEN FLOWER & DECORATION SURABAYA

Artistia, Visa (2015) PELAYANAN PRIMA BAGIAN ORDER TAKER DI LIEN FLOWER & DECORATION SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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1 Halaman Awal.pdf

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2 Daftar Isi.pdf

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3 Abstract.pdf

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4 Bab I.pdf

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5 Bab II.pdf

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6 Bab III.pdf

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7 Bab IV.pdf

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8 Bab V.pdf

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9 Daftar Pustaka.pdf

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Official URL: https://nscpolteksby.ac.id/library/index.php?p=sho...

Abstract

Excellent service concept is based on attitude, attention, and action has been carried out since the beginning of the by section in Lien Flower & Decoration Surabaya. So that no stranger for order taker Lien Flower & Decoration if they hear the excellent service concept. Order taker is Section in which a person should be able to serve and understand the desires of customers either directly or indirectly. If an order taker are not optimizing excellent service based on the concept of service excellence then the customer will not feel the satisfaction optimally.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: attitude, attention, action, and order taker
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HZ Business Administration
Divisions: Business Administration
Depositing User: Mr Dedy Eka Prasetya
Date Deposited: 28 Nov 2017 07:39
Last Modified: 13 Apr 2018 13:08
URI: http://repository.nscpolteksby.ac.id/id/eprint/56

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