Minar E.P.S, Tiur Tio (2015) PROSEDUR PELAYANAN PADA DEPO AIR MIMUN ISI ULANG BIRU. Diploma thesis, Politeknik NSC Surabaya.
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2 Daftar Isi.pdf Download (201kB) | Preview |
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3 Abstract.pdf Download (129kB) | Preview |
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9 Daftar Pustaka.pdf Download (78kB) | Preview |
Abstract
On this final project, the author discusses the process of implementation and constraints of Procedure that apply to Depo Air Minum Isi Ulang Biru Branch Kutai - Surabaya especially on Branch Kutai –Surabaya. The main objective of this research
is to to describe service procedures on Depo Air Minum Isi Ulang Biru Branch Kutai - Surabaya.
The authors used a qualitative approach which research is conducted by investigating and face to face and interact with the owners and employees at the company to get the information and data required. Data collection methods used in this study is Participant Observation which means go to work in a research
environment and to take part in service process and do interviews freely on sourcedata that has related research for example customers and also employees. Results from this study is the description of the service procedure is applied to the Depo Air Minum Isi Ulang Biru Branch Kutai - Surabaya. For further research suggested doing research in a larger-scale enterprise so that it can get more complex and accurate.
| Item Type: | Thesis (Diploma) |
|---|---|
| Uncontrolled Keywords: | procedure, service, customer. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HZ Business Administration |
| Divisions: | Business Administration |
| Depositing User: | Mr Dedy Eka Prasetya |
| Date Deposited: | 28 Nov 2017 07:39 |
| Last Modified: | 13 Apr 2018 13:10 |
| URI: | http://repository.nscpolteksby.ac.id/id/eprint/55 |
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