PROSEDUR PELAYANAN PRIMA PADA LARITTA BAKERY SURABAYA

Anggraini, Tasya Salsabila Fitri (2021) PROSEDUR PELAYANAN PRIMA PADA LARITTA BAKERY SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

This study aims to determine how the procedures for excellent service to customers at Laritta Bakery Surabaya. The result of the research shows that the excellent service procedure at Laritta Bakerry Surabaya refers to the standard of excellent service. The implementation of excellent service procedures can be measured from each of the following indicators: Attitudes, Attentions, appearance and Actions categorized according to Standard Operating Procedures. Overall, the implementation of excellent service procedures is still not optimal because there are still indicators that are still in the sufficient category. Indicators of excellent servuce that have not been implemented properly are product understanding ande speed in serving customers.

Item Type:	Thesis (Diploma)
Uncontrolled Keywords:	Procedure, Excellent Service, Standard Operating
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HZ Business Administration
Divisions:	Business Administration
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	18 Apr 2022 07:53
Last Modified:	18 Apr 2022 07:53
URI:	http://repository.nscpolteksby.ac.id/id/eprint/508

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