Nengrum, Riska Dwi (2019) PENERAPAN PELAYANAN WAITER/SS KETIKA HIGH SEASON DI COFFEE SHOP HOTEL ELMI SURABAYA. Diploma thesis, Politeknik NSC Surabaya.
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Abstract
The purpose of this paper is to know the application of services during high season in The Coffee Shop Elmi Surabaya Hotel. The writer who is a waitress at the Elmi Surabaya Hotel Coffee Shop observed the application of the service. the author can conclude that the application of services to guests in The Coffee Shop Elmi Surabaya hotel during high season really need communication, good body language. With the implementation of these services, it is very helpful for the smooth operation and avoiding guest complaints at the Elmi Surabaya Hotel coffee shop.
Key Words : waiter/ss, services, The Coffee Shop
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism |
| Divisions: | Hospitality |
| Depositing User: | Mrs Duanita Riyannestiti |
| Date Deposited: | 03 Aug 2020 05:45 |
| Last Modified: | 03 Aug 2020 05:45 |
| URI: | http://repository.nscpolteksby.ac.id/id/eprint/371 |
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