STANDAR OPERASIONAL PROSEDUR PELAYANAN TAMU PADA CAFÉ 88 DI HOTEL 88 EMBONG MALANG SURABAYA

Firmansyah, Mochammad Yunus (2019) STANDAR OPERASIONAL PROSEDUR PELAYANAN TAMU PADA CAFÉ 88 DI HOTEL 88 EMBONG MALANG SURABAYA. Diploma thesis, Politeknik NSC Surabaya.

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Abstract

The purpose of this Final Project is to find out the Standard Operating Procedure for Guest Services at Café 88 at 88 Hotel Embong Malang Surabaya. The author made observations and did the work as a waiter in the restaurant Café 88 at Hotel 88 Embong Malang Surabaya. The author can draw the conclusion that the Standard Operating Procedures for guest services at the 88th Hotel 88 Embong Malang Surabaya in accordance with the Standard Operating Procedure F&B Service Department with FBS code 101-116 which includes, greeting guests, delivering guests, giving guests, giving menus, writing guest orders, up selling, serving drinks, preparing food equipment, serving food, checking guest satisfaction, how to take dirty dishes, clean leftovers on the table, clean tables, offer dessert, serve coffee or tea, how to give bills.

Keywords: Restaurants, Standard Operating Procedure Services

Item Type:	Thesis (Diploma)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HY Hospitality & Tourism
Divisions:	Hospitality
Depositing User:	Mrs Duanita Riyannestiti
Date Deposited:	03 Aug 2020 03:45
Last Modified:	03 Aug 2020 03:45
URI:	http://repository.nscpolteksby.ac.id/id/eprint/366

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