KUALITAS WAITER / WAITRESS GUNA MENINGKATKAN LOYALITAS TAMU DI GELATO BAR RESTAURANT

Elisabet, Agustina (2009) KUALITAS WAITER / WAITRESS GUNA MENINGKATKAN LOYALITAS TAMU DI GELATO BAR RESTAURANT. Diploma thesis, Politeknik NSC Surabaya.

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1 Halaman Awal.pdf

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2 Daftar Isi.pdf

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3 Abstrak.pdf

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4 Bab I.pdf

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5 Bab II.pdf

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6 Bab III.pdf

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7 Bab IV.pdf

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8 Bab V.pdf

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Official URL: https://nscpolteksby.ac.id/library/index.php?p=sho...

Abstract

The writing of finishing project that has a title" The Quality of Waiter/Waitress to Increase The Guest Loyalty at Gelato Bar Restaurant" is to detect service quality that must waiter/waitress have and to detect the guest loyalty. The writing method that used are by observation, documentation which is supported with menu and brochure promo, interview with area manager (Mr. Ken Sutanto) and some waiters (Slamet and Udin), and with questioners that have distributed during one week at Gelato Bar Restaurant which is located at Mall Galaxy extension floor 1 number 157-158, on Dharmahusada Indah Timur Street number 35-37, Surabaya. The writing result that writer has got is being known the quality of waiter/waitress at Gelato Bar Restaurant and the opinion of the consumers that affect in the guest loyalty. The summary from this writing is waiter/waitress have a certain quality follows Gelato Bar Restaurant waiter/waitress that can to serve guest as according to standard operational procedure, and to measure the guest loyalty writer has distributed 50 questioners during one week at Gelato Bar Restaurant so that known average of the guests’ answer have felted satisfied with the service at Gelato Bar Restaurant. The suggestion that writer can gives to Gelato Bar Restaurant is training that being given to the employees once every two weeks continually to increase the service quality and distributing questioners at least three times a week to the guests to detect guest satisfaction and guest loyalty.

Item Type: Thesis (Diploma)
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HY Hospitality & Tourism
Divisions: Hospitality
Depositing User: Mr Dedy Eka Prasetya
Date Deposited: 31 Jan 2018 04:18
Last Modified: 09 Feb 2018 03:28
URI: http://repository.nscpolteksby.ac.id/id/eprint/179

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